Mpio DMG Manuel de service télécharger pdf (Page 61)

1. Use the Terminal command Kextstat | grep ATTO to verify the host adapter driver version

and ATTO Configuration Tool version.

See Supported hardware and software for the supported versions.

2. Reinstall the host adapter driver or ATTO Configuration Tool, if necessary.

Escalation checklist

If you cannot resolve a problem using the information in this guide, collect the following information

before escalating the issue to technical support personnel:

• Computer model

• Operating system

• OS patch level

• PCI or PCIe slot number and type (for example, x4, x8)

• Celerity FC host adapter driver version (available from the ATTO Configuration Tool)

• List of all devices attached to the host adapter

• Did this configuration ever work?

• Is this a new error or is this an error that has occurred since the configuration was installed?

• How often does the error occur?

• Can you duplicate the error?

• Does the error occur sporadically, randomly, or consistently?

• Collect and include:

• ASP output

• IORegistry output

• Dump of ATTOCelerityFCLog utility at the time of the error

• Terminal output from the Kextstat | grep ATTO command

• Terminal output from the Java – version command

Mac OS X Fibre Channel connectivity to the HP StorageWorks Enterprise Virtual Array storage system

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Mpio DMG Manuel de service Page 61